I traveled to Edinburgh and participated in various activities. My friend had purchased tickets for ice skating, and while she was excited, I was happy too, despite not knowing how to skate.
Upon arrival, we were unexpectedly asked to buy additional tickets, even though the website had two options: one for Edinburgh Zoo and another for skating, and my friend had chosen the latter.
The website clearly stated that the skating ticket didn't grant access to the zoo, and we were fine with that. However, at the reception, Darcy informed us that we needed an Edinburgh Zoo ticket. This was confusing as the website only offered the option to buy the skating ticket separately, and it explicitly mentioned two separate tickets.
The skating area was at the other entrance. Although we requested Darcy to inform her manager, she came back and said the manager denied us entry. We knew she did not speak to anyone, so we insisted on a refund if we couldn't enter, but she claimed only the events team could process it. After calling a member of the events team, they let us inside and explained that on weekends, the zoo entrance was closed and there was a separate entrance for skating. But it was the weekend, and all we needed was to use the other entrance or get allowed inside to go straight inside the skating area, but Darcy did not mention this; instead, she insisted on us buying an extra ticket without attempting to clarify the situation or guide us to the correct entrance. She displayed a cold attitude and polite rudeness throughout. She has a nonchalant attitude and was silently giving off a wicked vibe.
When we went inside, we realised that it wasn't actually ice skating like they had advertised on the website. Instead, the floor had a smooth and slippery surface. One of the staff members at the skating rink mentioned to us that it costs a lot of money for them to maintain the frozen ice. Even though I'm not very good at skating, I still had a great time taking photos and videos. So, my friend had these skating boots that were just not comfortable at all. It was a real bummer. And to make matters worse, it started pouring rain out of nowhere. So, we quickly decided to find some shelter. Luckily, there were these art stands right beside the skating area, so we huddled up there to stay dry. After a little while, we decided to head over to the city centre to have some fun but I still got my jacket a bit wet.
I am wearing the Jack Wolfskin Kyoto Long Coat.