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Wednesday, November 30, 2022

Knowing Is Half the Battle: How to Get Field Info for Your Company

Field information is an important part of any business. It can help you assess the competition, understand your customers, and make informed decisions about where to focus your efforts. Gathering this information can be a challenge, but it's worth it for the insights you can gain.

Let's look at several important ways to get field information for your business.




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Surveys

Sending surveys to customers or potential customers is a great way to get field information on customer feedback, preferences, and satisfaction. You can use online survey tools like SurveyMonkey or Google Forms or send out physical questionnaires in the mail. Additionally, you can conduct surveys in person at trade shows, conventions, or other large events.

However, you choose to send out your surveys, make sure you design them carefully to ensure that you get the information you need.

For instance, if you're looking for customer feedback on a product, be sure to include questions about the product's features, design, and utility.

Dash Cams and Wearables

For businesses in the transportation industry, dash cams and employee wearables can be a great way to gather field information. These devices not only capture information about customer service but can also track vehicle performance and location data. When you use a GPS tracker for trucks, you can gather information about delivery times, routes, and safety issues. You can also use GPS trackers in the workplace to monitor employee engagement and ensure that everyone is working safely.

On the other hand, dash cams and employee wearables can be expensive, so make sure to weigh the cost against the benefits before investing in them.

Focus Groups

Focus groups are another effective way to collect field information about customer preferences and satisfaction. You can hire a third-party company to run focus groups, or you can do it yourself. When running focus groups, make sure to send out invitations to a diverse array of potential participants and focus on asking open-ended questions that generate meaningful conversations.

For instance, you can ask questions such as "What do you think of our product?" and "What would make our product better?" Listening to customer feedback in this way allows you to better understand the needs of your target audience.

Social Media Monitoring

Social media is an incredibly powerful tool for gathering field information, and it's more accessible than ever before. You can use social media monitoring tools to track conversations about your brand or industry, see what people are saying about your competitors, and understand customer sentiment. This can help you refine your marketing strategy and adjust your messaging to better fit customer needs.

The choice of social media monitoring tool you use will depend on your budget and needs. Some popular options include Brandwatch, Sprout Social, and Hootsuite.

Data Analytics

By analyzing data from sales reports, customer surveys, website visits, and other sources, you can get valuable field information that can help you make informed decisions. Data analytics allows you to understand customer behavior, detect trends, and identify areas for improvement. This type of field information is invaluable for businesses looking to get ahead in a competitive market.

Depending on the type of business, there are a variety of data analytics tools available, including SAS and Tableau. You can also use Google Analytics for website optimization.

Mystery Shopping

Mystery shopping is another effective way to gather field information, and it involves sending out a team of undercover shoppers to assess customer service, product quality, and other factors in your business. Mystery shoppers can provide you with valuable data on the customer experience and help you identify any potential areas for improvement.

This method can be expensive, so it's important to make sure that the data you get is worth the cost. Additionally, make sure that your mystery shoppers are well-trained to maximize their effectiveness.

Customer Interviews

Finally, customer interviews are an excellent way to gather field information. Interviews allow you to gain insights into customer behavior, brand perception, and market trends that are hard to get through other methods. Furthermore, they provide an opportunity to build relationships with customers and create a more personal connection with them.

When conducting interviews, make sure that the questions are well-thought-out and focus on understanding customer needs and preferences. Additionally, make sure to ask relevant follow-up questions and listen carefully to the customer's responses


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By leveraging these six methods, you can gather field information that will help you make informed decisions about your business. From focus groups to data analytics, there are a variety of tools available for collecting valuable insights into customer behaviour and market trends.

By taking advantage of these methods, you can gain a better understanding of your target audience and use that data to refine your marketing strategy.